Outreach Acceptable Use Policy

1. What the Agent does

The Agent finds businesses that publish a contact email address, using the Google Maps Platform, in the cities and business categories you choose. It writes and sends short business-to-business emails from your own mailbox, in your name, sends at most one follow-up and one closing note per business, answers simple questions using only the facts you provide, and passes other replies to you.

2. You are the sender

Every email is sent by you, on your behalf, from your mailbox. You are the sender for the purposes of Canada's Anti-Spam Legislation (CASL), the US CAN-SPAM Act and any other law that applies to the messages. We provide software and do not review individual emails before they are sent, except where you choose a dry run.

3. You must

1. Promote only your own lawful business, products or services.
2. Give the Agent facts that are true and current — your identity, what you sell, what it does not do, and your prices. The Agent states only what you give it.
3. Include a valid mailing address in your signature (the setup wizard requires one).
4. Use a mailbox you own or are authorised to use, on a domain you control, with SPF and DMARC published.
5. Honour unsubscribe requests. The Agent stops contacting an address or domain as soon as it reads an unsubscribe, and adds it to your do-not-contact list; you must not contact it again through other means for the same purpose.
6. Read the drafts from at least one dry run before switching to live sending.
7. Respond to "Needs you" replies yourself, promptly and honestly.

4. You must not

1. Contact consumers, or any address that is not a business's published contact address.
2. Target businesses in Quebec, or any place we do not support (currently: Canada outside Quebec, and the United States).
3. Promote anything illegal, regulated without the required licence, adult, gambling, weapons, financial schemes, debt relief, cryptocurrency investments, health claims you cannot substantiate, or anything that misleads about who you are.
4. Use the Agent, or the business information it finds, for any purpose other than contacting those businesses about your offer — including reselling, exporting in bulk, or building a database. Google Maps content is used under Google's terms; we delete it after 30 days, and you must not copy or keep it beyond your use of the Agent.
5. Try to raise the daily limits, run the Agent from several accounts to get around them, or send outreach to the same business through more than one account.
6. Contact a business that another of our customers contacted recently (the Agent skips them automatically) by other means to get around that rule.
7. Disguise the subject line, sender name or purpose of an email.

5. Limits and automatic safeguards

To protect recipients and your sender reputation, the Agent enforces daily limits (new leads, first emails, total emails, automatic replies), a slow start for new mailboxes, and automatic pausing when bounce or unsubscribe rates are high. You may not ask us to remove these for your account.

6. Suspension

We may pause your campaign or suspend the Agent without notice if we reasonably believe you are breaking this policy or the law, if your mailbox's bounce or complaint rate is high, or if a recipient, mailbox provider or Google raises a complaint. We will tell you why and, where the problem can be fixed, how to resume. Repeated or serious breaches may end your subscription under our Terms of Service.

7. Complaints

Anyone who receives an email sent through the Agent and believes it breaks this policy can write to support@moonlightai.ca. We will add that address to the sending customer's do-not-contact list and review the account that sent it.

8. Changes

We may update this policy. We will email you at least 14 days before a change that restricts what you may do takes effect.