SMS Messaging Policy
This policy describes the SMS messaging service provided by Agentic Front Desk on behalf of our business subscribers (the "Clinic"). If you have received a text message from us, it is because you have opted in to receive appointment notifications from a business utilizing our platform.
1. Program Description
Agentic Front Desk provides automated SMS appointment confirmations, rescheduling notices, and reminders to help you manage your bookings with your service provider. Messages are sent only after you have provided your mobile number and consented to receive such communications.
2. Opting In
Consent is collected solely through the following process:
- Verbal Consent via AI Receptionist: When you call a business using our platform, your phone number is captured via Caller ID to facilitate your request. Before sending any SMS communications, our AI receptionist explicitly asks for your permission (e.g., "Would you like me to send you a text confirmation for this appointment?"). SMS messages are only sent if you provide clear verbal consent during the call.
3. Opting Out (STOP)
You can cancel the SMS service at any time. Just text "STOP" to the number that messaged you. After you send "STOP", we will send you one final SMS to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from that Clinic.
If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
4. Getting Help (HELP)
If you are experiencing issues with the messaging program you can reply with the keyword "HELP" for more assistance, or you can contact our support team directly at support@moonlightai.ca.
5. Rates and Frequency
As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive up to 2 messages per booking (a confirmation and a reminder). If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
6. Carrier Disclaimer
Carriers (such as AT&T, Verizon, T-Mobile, etc.) are not liable for delayed or undelivered messages.
7. Privacy & Terms
Your mobile information is protected. For details on how we handle your data, please review our Privacy Policy and Terms of Service. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.